vvjl Privacy Policy – How We Handle Your Personal Information

1. Information We Collect

When you register an account or use the vvjl platform, we collect certain personal information that is necessary to provide our services to players in the Philippines. This includes your full name, date of birth, email address, mobile number, and the e-wallet details you register for withdrawals (such as your GCash or Maya account number). We also collect technical data automatically when you access the platform, including your devicetype, operating system, browser version, IP address, and pages visited within the platform. We may also collect information about your gaming activity, such as session duration, game preferences, and transaction history, in order to improve your experience and comply with our regulatory obligations. All information collected is limited to what is genuinely needed to operate the platform safely and fairly for Filipino players.

2. How We Use Your Information

vvjl uses the personal information we collect strictly for the purposes of operating and improving our platform for players in the Philippines. Your details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that your account remains secure at all times. We also use your information to send you important account notifications, such as transaction confirmations and security alerts, via email or SMS. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall gaming experience. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of any optional communications at any time by contacting our support team.

3. How We Share Your Information

vvjl does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and Maya transactions, identity verification partners, and cloud hosting providers. These third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and we will comply with such requirements. Outside of these limited situations, your data remains strictly within the vvjl platform environment.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with applicable laws and our internal data governance policies. Transaction records and identity verification documents may be kept for a longer period where required by financial regulations or anti-money laundering obligations in the Philippines. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you request account closure, we will process your request promptly and inform you of the applicable retention period for any data we are legally required to keep. You may contact our support team at [email protected] for any queries related to data retention.

5. Cookies and Tracking

The vvjl platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate and cannot be disabled. Optional analytics cookies help us understand how players navigate the platform so we can make improvements over time. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain features of the platform.

6. Your Rights

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no legal obligation to retain it. You may also request a copy of your data in a portable format, or object to certain types of processing where permitted by applicable law. To exercise any of these rights, please contact our support team by email at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and keep you informed of the outcome. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

7. Security Measures

vvjl takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your data, and regular security reviews. While we make every effort to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your vvjl account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify you promptly in the event of any data breach that is likely to affect your rights or interests.

8. Changes to This Policy

vvjl may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws in the Philippines. When we make significant changes, we will notify registered players by email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any questions about this Privacy Policy or how your information is handled, please visit our FAQ page or contact us directly at [email protected].